#Usoris remote utilities software#

RMS-Remote Access(RUS) - Our Russian version is currently plague with multiple False Positives from different A/Vs including Mcafee and we've only started to place more focus on resolving and removing them due to Google/Chromes new policy.

#Usoris remote utilities software#

I've already received a resolution reply stating that our software was clean and the detection was removed but we could still see the PUP-RGEJ on Remote Utilities (ENG) - Before posting here, I've already sent and reported to Mcafee through email in regards to MCAFEE-GW detecting our software as PUP which it should not be since our software has not had an updated version since it got included on Mcafees whitelist plus we've already resolved this riskware detection in the past.

Another important note is that 'Remote Utilities' our more popular software is included on Mcafee whitelist. The only key difference between 'Remote Utilities' is that it is signed with a DigiCert code while 'RMS-Remote Access' is signed with a Thawte code. We currently have multiple issues on both versions of our software and we really need to get this resolved asap as it is costing us significant loss revenue due to false positives.Д«oth versions of our software are basically built and functions the same.

I'm writing today here due to non-reply through the normal False Positive Email report channel. This is Josh, account manager for Usoris Systems LLC, the developers of Remote Utilities(ENG-INT Ver.) and RMS-Remote Access (Russian).